How it works
From first call to an ongoing programme.
No surprises is the whole point. This page sets out exactly what happens, in what order, what CPS needs from you, and what you get back at each stage.
Exact dates, visit counts and who takes part are agreed with your facility before anything starts, and written into the service agreement.
The journey
Seven steps, in order.
Discovery call
Around thirty minutes, by phone or video. We go through the type of facility, the roles involved, roster shape, what manual handling training you already run and what is prompting you to look. You get an honest read on whether CPS is a fit. Nothing to prepare.
Proposal and scope
A written proposal covering who takes part, how many on-site days, the review schedule, what managers will be able to see, what stays private, and what the facility needs to provide. Every figure and boundary is in writing before you sign anything.
Agreement and facility setup
The service agreement is signed and your facility is set up in the CPS portal: your contacts and their roles, delivery preferences, reporting preferences, and the access levels for each manager. Nobody gets access they were not explicitly given.
Site walk-around
A walk through the building before assessments start: the rooms, the equipment actually in use, the tight spaces, the lifting that happens in practice rather than in the policy. This is what makes the assessments specific to your site instead of generic.
Staff onboarding and baseline
Each participating staff member gets their own invitation, reads the privacy and data-use notice, chooses their manager-visibility setting, and completes the D1 self-report. On-site days then cover the assessor-led review and the physical baseline. Sessions are scheduled around the roster, not against it.
Programmes and training released
Each person's movement programme is built from their own results and released to their portal, along with the manual handling modules their assessment prescribed. Early Symptom Support goes live for the facility at the same time.
Review, reassess, report
Scheduled reassessments at the agreed review points, programme progressions off the back of them, early symptom follow-ups within 48 hours, and a written quarterly report to the facility. This is the part that keeps going — the programme is not a one-off visit.
The review schedule
Set review points, so progress is measured rather than assumed.
A typical first year looks like the schedule below. The exact points, and how many on-site days each one needs, are agreed with your facility in the service agreement before the programme starts.
Site walk-around, staff onboarding, and the full baseline — self-report, assessor-led review and physical screen.
A follow-up walk-around on the floor: checking that programmes and prescribed technique are working in the real environment, and sorting anything that is not.
First reassessment. Programmes are progressed or adjusted from the results, and any outstanding training is chased up.
Mid-point review of participation and training completion, plus a check on how Early Symptom Support is being used.
Full reassessment and the first written quarterly report to the facility.
End of the start pack: a full review of the facility against where it began, and the conversation about continuing into an ongoing annual programme.
Onsite physio clinic days, if the facility adds them. This is a separate service, agreed and priced on its own, and is not part of the core programme. On a clinic day a physiotherapist is in the building and any participating staff member can book a private 30-minute appointment, free to them. They book their own slot from the CPS portal; clinical notes stay with the physiotherapist and never reach your reporting.
Scheduled reassessments, new-starter onboarding as staff join, Early Symptom Support running continuously, and a quarterly report every quarter.
Your part
What CPS needs from the facility.
Not much, but the programme lives or dies on these. They are agreed up front so nobody is surprised on the first on-site day.
A named contact
One person who owns the relationship — usually the facility or care manager — plus whoever handles scheduling and whoever should receive reports.
A space and rostered time
A private room for assessment days and staff released for their session. Assessments done in snatched moments between call bells are not worth doing.
Access to the floor
For the walk-arounds: the rooms, the equipment and the tasks as they actually happen. Resident privacy is respected throughout and no resident information is collected.
Backing it publicly
Staff need to hear from their own management that this is supported, that taking part is safe, and that raising an early symptom will not be held against them.
How engagements are structured
A six-month start pack, then an annual programme.
Facilities begin with a six-month start pack. That covers the site walk-arounds, the full baseline for participating staff, individual movement programmes, prescribed manual handling training, Early Symptom Support, the scheduled reassessments through to Month 6, and two quarterly reports. At the end of it you have a documented before-and-after for your workforce and a clear view of whether it is working.
From there the programme continues as an annual agreement, renewed on what the reporting actually shows. The point is not a one-off visit that leaves you with a folder — it is an ongoing programme that keeps new starters onboarded, keeps reassessments happening, and keeps the facility audit-ready between visits.
Common questions
The things facilities ask first.
How much of a staff member's time does this take?
About ten minutes for the online self-report, and one on-site session for the assessor-led review and physical baseline. Training modules are short and done in the portal. Reassessments are shorter again.
Does every staff member have to take part?
Which roles are in scope is agreed with the facility, and every individual reads the privacy notice and gives their own consent before anything is recorded. Nobody is assessed without knowing what happens to the information.
What does it cost?
It depends on how many staff take part, how many sites and how many on-site days the schedule needs, so it is quoted per facility rather than off a price list. You get a written proposal with the full figure before you commit to anything.
What if a staff member does not want their manager to see anything?
That is the default. Managers only ever see aggregated figures, and an individual's results are shown by name only if that person has explicitly opted in. They can change that choice later.
Does this replace our incident reporting?
No. Early Symptom Support sits in front of it, for the things that are not an incident yet. Staff are reminded of their own workplace reporting obligations every time they use it, and your existing process is unchanged.
We already have an LMS. Does this clash with it?
CPS runs its own manual handling modules so that the training a person is given is tied to their own assessment result. It sits alongside whatever else you run rather than replacing your LMS, and completions are reported back to you.
What happens when new staff start mid-programme?
New starters are onboarded into the programme as they join, so the facility does not drift back to where it was. How that is handled between on-site visits is set out in the agreement.
How soon could we start?
CPS is taking on a small number of foundation facilities, so availability is limited and dates are booked on the discovery call. From signed agreement to first on-site day is usually a matter of weeks, not months.
Start with a conversation, not a contract.
CPS is currently taking on a small number of foundation facilities. The first step is a discovery call — we look at your roles, your rosters and what you already run, and work out whether a CPS programme is worth your time. If it is not, we will say so.
Care Performance Systems helps aged care and disability facilities look after the people who do the lifting — with early support, clear records and reporting you can show an auditor.
© 2026 Care Performance Systems Pty Ltd · ABN 48 700 556 458. All rights reserved.
info@careperformancesystems.comCPS provides workplace movement, ergonomics and training support. It is not a medical or diagnostic service and does not replace advice from a qualified health professional.