What CPS does
Assessment, training, movement and early support — in one programme.
Most facilities are buying these pieces separately, or not at all. CPS runs them as one service, off one record, so the training a staff member does is the training their own assessment said they needed — and so the facility can show that at any point.
CPS is a workplace movement, ergonomics and training service. It is not a medical or diagnostic service and does not replace advice from a qualified health professional. Onsite physio clinic days are a separate, optional service.
The baseline
Three assessments, because one is never enough.
What someone says about their own technique, what an assessor sees them do, and what their body can actually manage are three different things. CPS captures all three, then uses them together to decide what that person is given.
D1 · Self-report
What the staff member tells us
A short structured survey completed in the portal: confidence with the tasks their role actually involves, the safety behaviours they use day to day, and where they feel they could do with more training. It takes about ten minutes and sets the starting point.
D2 · Assessor-led
What an assessor sees on the floor
An in-person review of technique against the tasks that matter in your facility — transfers, repositioning, hoist use, equipment set-up. Scored consistently so the same standard is applied to everyone, and so a reassessment can be compared to the first one.
D3 · Physical baseline
What their movement can manage
A practical movement screen covering the ranges and control the role demands. It is not a medical examination and produces no diagnosis — it produces a starting point for that person's movement programme, and a number to compare against at each review.
What comes out of it
The three results together decide two things: which manual handling modules that person is prescribed, and what their individual movement programme contains. Nothing is generic and nothing is guessed — if a module is assigned, the assessment that triggered it is on the record.
For the staff member
What the person doing the job actually gets.
Staff engagement is the whole game. If the programme feels like surveillance or extra unpaid work, it will not be used. Everything below is built to be short, useful and obviously on their side.
Their own portal login
A personal account showing their assessments, their programme, their training and their progress. It works on a phone, because that is what people actually have on shift.
A movement programme that fits the role
Short, specific and progressed at set review points — built from their own physical baseline rather than handed out the same to everyone.
Training that was chosen for them
Manual handling modules prescribed from their assessment results, completed in the portal at their own pace, with the completion recorded against their name.
Somewhere to raise a niggle early
Early Symptom Support: a private, guided way to flag discomfort before it becomes an incident, with guidance immediately and a follow-up within 48 hours.
Early Symptom Support
The bit almost nobody else covers: what happens when something starts to hurt.
A sore shoulder on a Tuesday is not an incident, so most systems have nowhere to put it. Early Symptom Support gives that person a private, guided path to the right help early — before it turns into time off. It is about getting the right care early, not about diagnosing anyone.
Safety check first
Before anything else, the staff member is shown the signs that mean stop and get urgent medical help now. If any of those apply, the tool sends them straight to urgent care and goes no further.
Where and how bad
They pick the body region and describe what they are feeling, using plain language rather than clinical terms. It takes a couple of minutes and can be done privately on their phone.
Guidance, pointed at the right place
They get general self-care guidance for that area and a clear recommendation on where to go next — keep monitoring, see a health professional, or seek urgent care. They are also reminded of their own workplace incident reporting obligations, which CPS does not replace.
A 48-hour check-in
Every report generates a follow-up within 48 hours, so nobody quietly disappears off the list. The follow-up and the outcome are recorded, which is what makes the whole thing reportable.
Important boundaries
Early Symptom Support does not diagnose, does not treat, and is not a medical record. It does not replace your facility's incident reporting, and it does not replace seeing a doctor or physiotherapist. It is a structured way to make sure someone gets pointed at the right help early, and that the facility can show it happened.
Optional add-on · Onsite physio clinic days
A physiotherapist, on site, that your staff can actually get in to see.
Assessment and training tell you what a workforce needs. They do not help the person who already has a sore shoulder. So facilities can add physio clinic days, where a registered physiotherapist is in the building and any participating staff member can book a private 30-minute appointment. Clinic days are a separate, optional service, agreed and priced on their own. The CPS programme itself is assessment, training and education, not treatment.
Free to the staff member
No gap fee, no claim, no waiting weeks for an appointment they will not make anyway. When a facility adds clinic days, the facility funds them; the staff member books a slot and walks down the corridor.
They book it themselves
Staff see the clinic dates in their CPS portal and book their own slot through the practice booking system. Nobody has to ask a manager for permission or explain why they want it.
Clinical notes stay clinical
These appointments run in a separate clinical record system. Notes are not added to the CPS platform, and the facility is never told who booked, who attended or what was discussed.
A real referral, when it is needed
If something needs a GP, imaging or a course of treatment, the physiotherapist says so and points them to it. The session is assessment, advice and brief treatment — it is not a substitute for ongoing care.
Why this matters more than it looks
Most care staff do not see a physiotherapist about a work ache. It costs money, it takes a day off, and it feels like making a fuss. Putting a physiotherapist in the building on a known date removes all three excuses. Whether to add clinic days, and how many, is agreed separately with each facility.
For the facility
What a manager sees — and what a manager never sees.
This split is the reason staff engage with the programme at all, so it is enforced in the system rather than left to good intentions.
Managers do see
• How many staff are enrolled, consented and active in the programme.
• Assessment completion rates and where the facility is against the agreed schedule.
• Training assigned versus training completed, so compliance gaps are visible early.
• Group-level patterns: which task areas are the common weak points across the workforce.
• Counts of early symptom reports and whether follow-ups were completed on time.
Managers do not see
• An individual's assessment answers or scores, unless that person has consented to it.
• What a named person reported through Early Symptom Support.
• Any group of fewer than five people — those figures are suppressed so individuals cannot be worked out by elimination.
• Anything a staff member was not told about before they agreed to take part.
The quarterly report
Every quarter the facility receives a written report: participation and completion across the period, the reassessments and reviews that were done, early symptom activity and follow-up timeliness, the common weak areas across the workforce, and what is scheduled next. It is written to be handed straight to an auditor or a board — so you are audit-ready at any point in the year, not just the week before a visit.
Start with a conversation, not a contract.
CPS is currently taking on a small number of foundation facilities. The first step is a discovery call — we look at your roles, your rosters and what you already run, and work out whether a CPS programme is worth your time. If it is not, we will say so.
Care Performance Systems helps aged care and disability facilities look after the people who do the lifting — with early support, clear records and reporting you can show an auditor.
© 2026 Care Performance Systems Pty Ltd · ABN 48 700 556 458. All rights reserved.
info@careperformancesystems.comCPS provides workplace movement, ergonomics and training support. It is not a medical or diagnostic service and does not replace advice from a qualified health professional.