IMPORTANT SERVICE INFORMATION
Disclaimer
Important information about the scope, intended use and limitations of Care Performance Systems services, assessments, resources and reporting.
Last updated: August 2026
Care Performance Systems provides digital workforce assessment, performance management and reporting tools designed to assist organisations in supporting workplace safety, staff development and organisational decision-making. The information presented through our platform should always be interpreted within the context of each organisation's own policies, procedures and professional judgement. By accessing this website or using our platform, you acknowledge and agree to the following 19-section disclaimer.
Contents
1. General Info
2. Prof Advice
3. Assessments
4. Intended Use
5. Accuracy
6. Data Reliance
7. Implementation
8. Competency
9. Symptom Support
10. Emergency
11. Software Errors
12. Third Party
13. Impact
14. Claims
15. Liability
16. Indemnification
17. Changes
18. Jurisdiction
19. Contact CPS
1. General Information
The tools and intelligence provided by Care Performance Systems are designed to support institutional decision-making and performance monitoring. They are provided 'as is' and should be integrated into existing clinical and operational workflows with professional oversight.
2. No Professional Advice
CPS is not a healthcare provider or legal firm. We do not provide clinical diagnosis, medical treatment, or legal advice. The results produced by our platform are based on data inputs and evidence-based performance logic, intended for management support only.
3. Workforce Performance Assessments
D1: Monitoring Only
Assessment outcomes reflect performance trends and should be used to support internal management reviews.
D2: Capability Support
These levels indicate a requirement for professional assessment of physical or mental capability by qualified providers.
D3: Fitness Review
Outcomes require formal occupational health review to determine fitness for specific high-risk duties and safety roles.
4. Intended Use and Compliance
Users are responsible for ensuring their use of the platform complies with local employment laws, privacy regulations, and union agreements. CPS provides the framework, but compliance implementation remains an organisational responsibility.
5. System Accuracy and Limitations
While we strive for technical precision, digital assessments are based on captured data points and validated algorithms. They do not account for external variables such as recent unrecorded injuries, acute personal stress, or temporary environmental factors.
6. Reliance on User Data
The accuracy of CPS reports is entirely dependent on the honesty and accuracy of the data provided by staff and managers during assessment phases. CPS accepts no liability for outcomes resulting from falsified or inaccurate data entry.
7. Local Implementation Responsibility
Organisations are responsible for training their management teams in the appropriate use of the platform and for communicating the purpose and process of assessments to their staff in an transparent manner.
8. Management and Staff Competency
Decisions affecting a staff member's employment status or duty roster should never be based solely on a digital assessment. We recommend all D2 or D3 flags be followed by a review conducted by a competent management representative.
9. Early Symptom Support
Our Early Symptom Support tool is a management tracking resource. It does not provide medical triaging or clinical pathways. Any staff member reporting distress or physical symptoms should be directed to your organisation's clinical lead, Employee Assistance Program (EAP), or preferred healthcare provider.
10. Emergency Situations
DO NOT USE THIS PLATFORM FOR EMERGENCY SITUATIONS. If you or a staff member are experiencing a medical emergency, acute injury, or serious mental health crisis, please contact emergency services immediately (000 in Australia) or proceed to the nearest emergency department.
11. Software Errors and Availability
CPS does not warrant that the software will be uninterrupted or error-free. Occasional system maintenance or connectivity issues may occur, and CPS is not liable for data entry delays resulting from these interruptions.
12. Third Party Content and Links
Our platform may include links to external resources or research. These are provided for convenience only and do not signify a formal endorsement or liability for the content of those external sites.
13. Operational Impact
CPS accepts no responsibility for operational losses, staff turnover, or workplace cultural impacts resulting from the introduction of workforce performance management software into your environment.
14. Relationship to Insurers and Claims
CPS is a performance management solution, not an insurance platform. Use of our tools does not guarantee acceptance or rejection of workers' compensation claims, nor does it replace mandatory statutory notification processes for workplace incidents.
15. Liability Limitations
To the maximum extent permitted by law, CPS shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use the site or platform tools.
16. Indemnification
You agree to indemnify and hold Care Performance Systems harmless from any claims, losses, or expenses (including legal fees) arising from your misuse of the platform or violation of these disclaimer terms.
17. Right to Modify
Care Performance Systems reserves the right to modify these disclaimer terms at any time. Changes will be reflected via the 'Last updated' date at the top of this documentation.
18. Governing Law
This Disclaimer and your use of the platform are governed by the laws of Australia and relevant state jurisdictions. Any disputes shall be handled through representative courts within these jurisdictions.
19. Contact Case Performance Systems
If you have any questions regarding this Disclaimer or require further information about our legal frameworks, please use the links below.